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Orders
Category Description:
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As Canada's largest restoration parts e-commerce provider, we do not have a storefront available for pickup.
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If you order a product that is not in stock, this item will be given an ETA (Estimated Time of Arrival). The ETA's are provided to us by the manufacturer. The date you see is the date that we expect to receive the product at our warehouse.&nbs.. read more |
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Our inventory is stored in multiple warehouses. If you plan on picking up your order, please call us to ensure we have your product available on the day you plan on picking up.
If you are picking up your order, we will call you when your order is ready.. read more |
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Your card is charged when your order is placed.
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ETA stands for estimated time of arrival to our facilities. When it ships to you, you’ll receive a tracking number.
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We do offer UPS Next Day Air for items that are in stock. We also offer Split Shipping so you can get the items that are in stock while you are waiting for other parts to become available.
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The estimated time of arrival for your parts can be found on your account under “Orders”.
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Once your order is placed, you will be automatically emailed a copy of your invoice. You can also login to your account at any time to retrieve invoices for all of the orders you have placed with us. When your order ships, your packing l.. read more |
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We’ll be more than happy to place your order. Please contact us so that we can assist you in placing your order.
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The "Processing Shipment" status means that the shipment that we ordered your part on has arrived at our facility and is being processed. If your item was not delivered with that shipment, you will be provided with an ETA in a followup Email / .. read more |
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The additional fee is the difference that you would have paid if you had placed the added items onto your original order.
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You should receive your order confirmation as soon as your order has been placed and processed. Shipping notifications are sent out once your order has been assigned a tracking number and the courier has scanned your package at their distribution fa.. read more |
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We have some products in our ready-to-ship inventory, while other products are custom-ordered for you directly from the manufacturer. The ETA is the estimated time of arrival to us. Once it reaches us, it won’t be long before it gets to your door!
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If you checked your order status online, and are unsure of what it means, please refer to the following information:
Pending / Your order has been received, but your payment has not yet been processed.
Paypal Pending / Your order has been received.. read more |
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After your order is processed and shipped by our warehouse, you will receive an email with your tracking information. You can track your package using the links in the email, as well as by logging into your account and viewing your order history.
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Shipping insurance is charged on the cost of your item to protect your products during shipping from potential loss or damage. Mandatory shipping insurance is added to your purchase for peace of mind.
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If an order has not yet been processed, you may be able to cancel. Contact us to request a cancelation.
If you have attempted to cancel your order with us, and your cancellation has been denied, the item or items that you have ordered may not be eligib.. read more |
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In the auto repair industry, there is often confusion about what a core charge is and when it is applied.
Certain types of auto parts can be recycled or, more specifically, remanufactured for future sale. These parts have a core price that is used as a.. read more |
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