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Why is my tracking number not working?
If your order status says "shipped" but the tracking number provided is not working, don't be alarmed.
For most order, we suggest that you allow 24 business hours for your tracking information to show movement. This gives the package time to travel from our warehouse t othe shipping facility. Movement information is only captured when the package is scanned at transfer points. Customers in the east and west coast of Canada may not show any movement for several days. If your shipment is delayed, it will be noted in the carrier's tracking information.
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After your order is processed and shipped by our warehouse, you will receive an email with your tracking information. You can track your package using the links in the email, as well as by logging into your account and viewing your order histor.. read more
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